Success in a sustainable company goes hand in hand with sustainable HR
Client
The Farm Kitchen
Focus
Recruitment process, onboarding, salary structure
Outcome
Lower personnel costs, higher revenue, fewer bad hires
Unfurl was asked to separate human resources from payroll and develop an HR strategy capable of supporting the growth of the hospitality concept.
The Farm Kitchen is a fast-growing, sustainable restaurant concept. Human resources were handled by the payroll department, which worked well when the company was small. Due to its rapid growth, there was a need for a clear strategy for the employees themselves.
Challenge
Growth outpaced the organizational structure. At the same time, a number of factors were at play:
- Contracts expired without anyone noticing
- Half of the new employees had left within six months
- Employees lacked a sense of direction because it was unclear where they could advance in their careers
- Personnel costs rose without it being clear why
The problem wasn't with the people, but with the lack of a structure in which they could grow.
Approach
In three months, we implemented a new HR strategy for the organization and its employees. Specifically, this meant:
- Establish a clear selection process
- Creating a Standard Onboarding Process
- Developing a Growth Strategy for Employees
- Implement a pay scale that works the same way for every location
This was followed by a six-month program focused on performance management and guidance regarding employees' growth plans.
Solution
The results were evident in the numbers and on the job:
- 20% lower personnel costs
- 20% increase in revenue
- Fewer bad hires
- Higher employee satisfaction
The company has become a more attractive employer and, in today's market, can choose from among applicants rather than just being happy with whoever applies.
Next Steps
The HR strategy is in place, and performance management is up and running. The next step is to continue tracking whether employees’ growth plans are actually being realized.
