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Training that you'll see reflected in your work on Monday.

Conducting conversations, giving feedback, addressing each other. We use scenarios from your own organization in our training, so that new behaviors don’t fade away after just a week.

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Why Unfurl?

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“Our conversations with customers became more personal and shorter. We hadn’t expected that.”

After the training session, everyone leaves feeling enthusiastic. A month later, nothing has changed.

It's rarely the people's fault. Things usually go wrong in one of these two areas.

Too general

A standard program featuring examples from other companies. We’ll practice with scenarios from your own work, so that everyone knows what they’ll be doing differently tomorrow.

No sequel

After the training day, old habits tend to resurface. We’ll continue to provide on-the-job coaching until the new behavior becomes second nature.

We don't train for the day of the workout. We train for the day after.

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Four topics we often train on

A smiling man wearing glasses and a green sweater taking an outdoor selfie with a woman in a red leather jacket against a clear blue sky.

Conversations That Matter

Open and honest conversations about work, professional development, and what's needed—even when things get challenging.

Two young women outdoors; one is looking at her phone and smiling, while the other is holding a phone and looking at her.

Giving and Receiving Feedback

Concrete, honest, and practical. So that feedback builds something up rather than tearing it down.

A close-up of a smiling person with short, vibrant pink hair, wearing pearl earrings and a pink top.

Collaborating and Holding People Accountable

Take responsibility together and point out areas for improvement without making it personal.

A smiling young person with blonde hair, wearing a purple sweater, looking at a green smartphone outdoors against a clear blue sky.

Customer Meetings

Translating a brand promise into how employees interact with customers. Just like at Klaverblad.

Training That Sticks

A standard training session is easy to set up, but without follow-up, the knowledge fades within a few weeks. We integrate training into the work process, backed by coaching and quality assurance.

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Want to measure first? Start with Insights

Standard Training

Starting Point

Real-life situations from your practice

A set schedule

Tailored to each team

After the training session

On-the-Job Coaching

Teach our own people to train themselves

Practice

Most of the time

After a lot of theory

Connection

To your ambitions and processes

Independent of the organization

The effect remains visible

Often subsides again

At Klaverblad, you can now hear the human touch on the phone.

Klaverblad aims to be the most people-centered insurer. Together with Certin, we translated that ambition into concrete behavior in every customer interaction. Each team received customized training based on situations from their own work. This was followed by on-the-job coaching, a train-the-trainer program, and peer review sessions. The interactions became more people-centered—and often shorter as well.

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Read the case study

“We practiced using our own conversations. That’s why it stuck with us.”

A man wearing a green knit beanie and a brown cable-knit sweater, relaxing on the grass with his eyes closed.

This is how we train

First, understand what’s happening in your practice; only then should you practice. And after that, make sure it sticks.

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View all case studies

Understand

We speak with executives, managers, and participants to see what happens in practice.

Designs

A customized program tailored to your specific situations, language, and goals.

Practice

Lots of practice, little theory. With immediate feedback—from us and from each other.

Borgen

On-the-job coaching, peer review, and train-the-trainer sessions, so you can continue on your own.

“A training session is only successful if you can still hear the difference a month later.”

Jolke Roozen

Founder, Unfurl

What will people have to do differently in the future?

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Jolke Roozen, founder

Training that you'll see reflected in your work on Monday.

After the training session, everyone leaves feeling enthusiastic. A month later, nothing has changed.

Too general

No sequel

We don't train for the day of the workout. We train for the day after.

Four topics we often train on

Training That Sticks

At Klaverblad, you can now hear the human touch on the phone.

This is how we train

“A training session is only successful if you can still hear the difference a month later.”

What will people have to do differently in the future?

Summarize your MT on a single page.

What's the problem for you guys?