HR Built for Growth

Due to rapid growth, an increasing number of contracts, personnel changes, inquiries, and absenteeism cases were being centralized in one place. Managers had little ability to handle matters on their own, and the management team had limited insight into what was happening within the organization. With up to ten new employees joining each week, the organizational structure was struggling to keep up with the growth.

The first issue was the need for additional HR support. We explored how HR could be structured so that Wakuli could continue to grow without the amount of manual work increasing at the same rate.

We translated the growth objectives into the organizational structure and the people needed to achieve them. We then mapped out the employee journey again and determined, for each step, who is responsible, what information is needed, and what managers can do themselves.

We then translated the design into technology. Unfurl guided the process from process design and setup through implementation, communication, and support for managers.

Managers can handle more matters for their employees on their own. HR spends less time on administrative tasks, one-off questions, and chasing down information. This creates room for development, fostering a positive culture, and supporting managers.

• Process: Redesigning HR processes and ownership with a focus on growth
• Product: Technology tailored to the desired way of working
• People: Managers Can Do More on Their Own, and HR Is Evolving Into a Coordinating Role
• Progression: An HR foundation that can continue to grow alongside Wakuli

The management team also has better information to make decisions about people and the organization.

Wakuli can continue to grow without its HR operations growing at the same rate.