Working Together Safely Through a Human-Centered HR Policy

HR operations were well-organized, and recruitment was also a priority. WNL wanted to build on that foundation and create a culture where people can work together safely and comfortably.

Together with management, we formulated a clear ambition: to build the most progressive HR policy within the NPO—a policy that supports professional development, equal opportunity, collaboration, and workplace safety on a daily basis.

An ambition on paper doesn't change anything about day-to-day work. The question was how to make expectations, professional development, and safe collaboration regular topics of discussion between managers and employees.

We started by listening. We spoke with employees, managers, and senior leadership. We compiled their perspectives into an HR roadmap that we shared with the entire organization.

The common thread: clear expectations, equal opportunities, and more frequent open discussions about work and professional development. Managers became more aware of their role. We established the frameworks, processes, and skills needed to effectively fulfill that role.

We restructured the job classification system, developed a performance review cycle, and implemented Dialog. This established a regular rhythm for discussions about expectations, goals, performance, and development.

• Job-Based System: Clear Roles, Expectations, and Equal Opportunities
• Discussion Series: Talking More Often About Work, Goals, and Development
• Dialog: Structure and Visibility Throughout the Entire Cycle
• WNL Academy: Making Learning and Development a Permanent Part of the Organization
• Measure and Learn: Listen, Discuss, and Improve Every Quarter

We also revamped the onboarding process. Sessions on safe collaboration and training for managers and employees helped put the change into practice.

Working together safely starts with clear expectations and open communication.